Delivery, Returns & Order Help
Delivery, Returns & Order Help
We want ordering from the Zouk Shop to feel simple and reassuring. Here are the key details for physical products such as spice tins and bundles.
UK delivery
Our current published shipping policy states that orders are processed within 1–2 business days, excluding weekends and holidays.
Standard delivery is normally 3–5 business days. Express delivery of 1–2 business days may be available for selected items. Shipping costs are calculated at checkout based on your order and delivery location, and parcels are currently sent via Royal Mail.
Read the full Shipping Policy →
Returns
Our published returns policy provides a 30-day return-request period for eligible items. Items must meet the conditions in the full policy, including being unopened, unused and in their original packaging where applicable.
Please note that certain products, including perishable goods such as food, may be non-returnable. If you have a question about a spice or food-product return, please contact us before sending anything back.
Damaged, incorrect or missing items
If your order arrives damaged, contains the wrong item or has something missing, contact us as soon as possible so we can investigate and help. For damaged deliveries, photographs of the parcel, packaging and damage may help us resolve the issue more quickly.
Need help with an order?
Email info@zoukteabar.co.uk or call 0161 233 1090. Please include your order number where possible.